POLICIES
SHIPPING POLICY
We aim to deliver your AVSH pieces with care and as quickly as possible.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order value. Free shipping may be
available on select orders or above certain order values.
Order Tracking
Tracking details will be shared via WhatsApp or SMS once your order is shipped.
Delivery Note
Delays may occur during peak periods, sales, or unforeseen circumstances. We will keep you informed.
ORDER AVAILABILITY
All orders are subject to availability.
In rare cases, an order may be cancelled due to unforeseen circumstances or product unavailability. In such
situations, our team will contact you via WhatsApp.
You may choose one of the following options:
- Select an alternate product of the same value
- Opt for store credit
- Request a refund
Refunds, if applicable, will be processed to the original payment method within a reasonable timeframe.
ORDER & SUPPORT POLICY
Order Confirmation
Orders are confirmed only after successful payment. We currently accept prepaid orders only.
Order Changes or Cancellation
Once an order is placed, modifications or cancellations may not be possible after processing has begun.
Unboxing Video Requirement
Customers are required to record a clear unboxing video while opening the package.
This video is mandatory for us to review any concerns related to:
- Damaged product
- Incorrect item received
Requests raised without an unboxing video may not be eligible for review.
No Return or Exchange Policy
We do not offer returns or exchanges as a standard policy.
Order Confirmation
If you face a genuine concern, please contact us via WhatsApp within 24 hours of delivery. Our team will review
the issue and assist you accordingly.
Resolution
All resolutions are subject to verification and will be provided at the discretion of AVSH.
FABRIC CARE & NOTES
Wash Care
- Gentle hand wash recommended
- Wash separately in cold water
- Do not soak for long durations
- Use mild detergent only
- Dry in shade, inside out
Ironing Care
- Use medium heat (cotton setting)
- Iron inside out
- Slightly damp fabric gives best results
- Avoid direct high heat on printed areas
- Steam ironing can be used
Fabric Characteristics
- Handblock printed fabrics may have slight variations in print
- Natural dyed fabrics may show mild color bleeding during initial washes
- Digital printed cotton fabrics may have minor color and print variations
These are natural characteristics and are not considered defects.
By placing an order, you acknowledge and accept these characteristics.
TERMS & CONDITIONS
Welcome to AVSH. By accessing our website and placing an order, you agree to the following terms and
conditions.
Product Representation
We strive to display our products as accurately as possible. However, slight variations in color may occur due to
lighting, photography, and screen settings.
Fabric Characteristics
Our collections include cotton fabrics such as handblock prints, natural dyed fabrics, and digital printed cotton.
- Handblock printed fabrics may have slight variations in print
- Natural dyed fabrics may show mild color bleeding during initial washes
- Digital printed fabrics may have minor color and print variations due to the printing process
Order Confirmation
Orders are confirmed only after successful payment. We currently accept prepaid orders only. AVSH reserves the
right to cancel any order due to unforeseen circumstances, including stock unavailability.
Pricing
All prices are listed in INR. Prices are subject to change without prior notice.
Shipping
Shipping timelines are estimates and may vary due to external factors such as logistics delays, weather
conditions, or peak seasons.
Order Availability
All orders are subject to availability. In rare cases, an order may be cancelled due to product unavailability or
unforeseen circumstances. In such situations, our team will contact you via WhatsApp and offer the option to
choose an alternate product, opt for store credit, or request a refund. Refunds, if applicable, will be processed to
the original payment method within a reasonable timeframe.
No Return or Exchange Policy
We do not offer returns or exchanges as a standard policy.
Unboxing Requirement
Customers must record a clear unboxing video while opening the package. This is mandatory for any support
request regarding damaged or incorrect products.
Support and Resolution
In case of a genuine concern, customers must contact us via WhatsApp within 24 hours of delivery. Our team will
review the issue and provide a resolution at our discretion.
Support and Resolution
In case of a genuine concern, customers must contact us via WhatsApp within 24 hours of delivery. Our team will
review the issue and provide a resolution at our discretion.
Payment Information
Payments are processed through secure third-party payment gateways such as Razorpay. AVSH does not store
or have access to your card or banking details. Users are subject to the terms and conditions of the respective
payment gateway provider while completing transactions.
Customer Information & Privacy
We collect basic customer information such as name, contact number, email address, and delivery address to
process and fulfill your orders.
This information is used only for:
- Order processing and delivery
- Order updates and communication
- Customer support
We do not sell, rent, or share your personal information with third parties, except with trusted service providers
such as delivery partners and payment gateways required to complete your order.
By placing an order, you consent to the collection and use of your information for the purposes mentioned above.
Intellectual Property
All content, images, and designs on this website are the property of AVSH and may not be used or reproduced
without permission.
Policy Updates
AVSH reserves the right to update these terms at any time without prior notice.
By using our website, you agree to these terms.
